F.A.Q.

reservations

To book an appointment, call the spa at 212-505-3185, Sunday through Saturday between 8:00 a.m. and 10:00 p.m. A credit card number is required to hold your reservation. If you have a gift card, we will need the gift card number as well.

We are not set up for online booking at this time.

Please let us know if you have any allergies, if you are pregnant, or whether you prefer a male or female therapist. 

arrival

Please arrive at least 15 minutes prior to your service.

*If you or your guests are late for your treatment, we will accommodate the remainder of your time at full price.

cancellations

If you need to cancel or reschedule, please give us at least 24 hours’ advance notice. If you reschedule within 24 hours, you will be charged 35 percent of the full service value. In the event of a “no-show,” you’ll be charged 50 percent of the full service value.

gift cards

Gift cards are available for purchase on our website, www.gjspa.com, or in person. Our gift cards never expire, and the recipient can use the dollar amount toward any service they choose. 

In order to book an appointment with a gift card, you will need to give us your credit card number. Unfortunately, our software doesn't allow us to book an appointment without it, but you will not be charged. At check-out, please present your gift card to the front desk associate.

gratuities

You may leave a cash tip--small envelopes are available at the front desk when you check out--or apply it to your credit card bill.

licensing

All of our massage therapists, aestheticians, and  nail techs are licensed by New York State, and their licenses are displayed in the treatment room. 

MASSAGE FAQs 

couples massage

We offer side-by-side massage in the Duets Room and we can turn any massage or body treatment into a couple’s treatment for an additional $5 per service. When booking your appointments, please tell the front desk that you would like to reserve the Duets Room.

prenatal massage

Prenatal massage is available after the first trimester (12 weeks). For those in the first trimester, we offer facials, manicures and pedicures.

Our pre-natal massages are preformed side-lying. We do not have a pregnancy massage bed.

postnatal massage

A post-natal massage soothes many muscular stresses resulting from physical changes that occur during pregnancy. It is also a wonderful way to pamper new moms during the sleep-deprived months of caring for an infant.

what to wear

During a massage, you may undress fully or wear your undergarments, depending on what makes you feel most comfortable. The therapist will only uncover the area of the body being worked on and immediately recover it as he/she moves on to the next area.

massage pressure

We want you to feel great, so please tell us if the pressure is too hard, too soft, or if you’d like us to change anything.

if you have an injury

Whether you can have a massage totally depends on the type of injury. With inflammation, dislocation or sprains, massage should be delayed until the acute phase passes. For chronic injuries (such as spinal disc injuries) please inform the therapist at the start of the session so they can accommodate any contraindications the injury may present.

deep tissue vs. Swedish

Swedish Massage is best for relieving generalized tension and providing overall relaxation. Deep Tissue Massage offers targeted treatment and stronger pressure.

shaving

To avoid irritation and skin sensitivity, it is ideal to shave 12 hours or more before a massage or body treatment.

Brands used in Massage or Body Treatments: Naturopathica, Red Flower, Biotone, Pure Fiji, Thalgo, Lotus Touch

FACIAL FAQs 

choosing your facial

You will need to choose a type of facial when you book, but you are welcome to switch it for any other facial within the same time frame after you consult with your aesthetician.

special event

If you have an important event--wedding, date, etc.--book a facial seven days prior. Because the skin is stimulated during a facial, it may need time to detoxify or heal. You may also have an allergic reaction, or, in rare cases, experience irritation, which is why it is best to play it safe. 

treatment order

Most guests prefer to have a facial after a massage, to allow the skincare products more time to absorb into the skin. But it really is a personal preference. Either way, make sure to stay and enjoy our Water Lounge.

It is best to have your facial after the Water Lounge and, if possible, shower before your facial as well, so that you can keep the amazing potions and lotion on your skin.

pregnancy

Our natural and organic skincare products and facials are absolutely safe for pregnant women.

extractions

We do extractions when beneficial, but if you don’t want them, just tell your aesthetician and she will customize a facial for you with no extractions. If you do want extractions, in most cases, the best treatment is our Deep Cleansing Facial, which we can also customize.

allergies & sensitive skin

If you have allergies or sensitive skin, please inform the front desk and tell your aesthetician. She will make sure to select appropriate products for your skin.

retinol & topical medication

Please discontinue the use of any topical medication or retinols 4 days prior to your facial.

waxing

We recommend waxing 48 hours before or after a facial, to avoid irritation.

medical aesthetic procedures

If you have a medical aesthetic procedure scheduled, it is best to follow your doctor’s advice on whether you should have a facial soon before or after. Please consult your doctor.

frequency

A facial is recommended at least once every season. Beyond that, it depends on your skin and your personal goals. Our aestheticians can help you develop an at-home regimen to complement your facials.

Skincare Brands used in Treatment

Jurlique, Naturopathica, Dr. Hauschka, StemCell Beauty Innovations, Dr. Alkaitis, Alchimie, Vered Organic Botanicals, Dr. Dennis Gross

MANICURE/PEDICURE FAQs

water lounge

We do not recommend using the Water Lounge after a manicure or pedicure. The high humidity and heat may cause your polish to peel. Note: Water Lounge access is only included with services of $100 or more. Guests are welcome to purchase a water lounge pass for $55.

gel manicures

We do not offer or remove gel manicures.

nail polish brands

Spa Ritual, Londontown, and OPI, are formulated without the harmful chemicals DBP (dibutyl phthalate, toluene, formaldehyde (and formaldehyde resin). 

WAXING FAQs

type of wax

We use Gigi Wax (soft wax) and Cirepil (hard wax).

WATER LOUNGE FAQs 

water lounge passes-$55

We do not take reservations for the water lounge. Passes are limited on Saturday, Sunday, and Holidays due to potential overcrowding. Please call the front desk for availability-212-505-3185.

pregnancy

We follow the Department of Health guidelines and thereby do not offer jacuzzi, sauna, steam room or cold plunge access to pregnant guests.

swimsuits

If you forget your swimsuit, you can still use the water lounge. You can enter the steam room or sauna in your robe, or ask the front desk or locker attendant for a disposable swimsuit.

WEB ORDER FAQs

To ensure that you receive your gift card via email, add info@gjspa.com to your address list and check your spam folder. If you still cannot retrieve the email please call the front desk at 212-505-3185.

To have the gift card emailed to your recipeint select the delivery method after the shipping address screen

A gift card that was purchased for a specfic service can always be applied for the dollar amount towards another service or product.

Gratuity can be applied to a gift card, click the "details" button in the description of the service and add gratuity in that field.

 

 

 

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