Spa Policies

Cancellation If you need to cancel or reschedule, please give us at least 24 hours’ advance notice. If you reschedule within 24 hours, your credit card will be charged 35 percent of the full service value. In the event of a “no-show,” or with less than 24 hours’ notice, you’ll be charged 50 percent of the full service value.

Guest lockers We provide robes, slippers and locker amenities. Lockers are available in the men's and women's changing areas. Great Jones Spa is not responsible for lost or stolen items anywhere in the spa.

Privacy All personal information remains confidential.

Age requirements You must be 18 years or older to book a service or use the water lounge.

Gift Certificates These can be redeemed for spa services and products. We are unable to replace lost or stolen certificates. Third party gift certificates may not be combined with other discounts or promotional offers.

Prices Our prices are subject to change without notice. Please confirm prices when booking your appointment at 212.505.3185. For questions about online orders, call online customer service at 212.471.0045, or info@gjspa.com

Service We reserve the right to refuse service at our discretion.

Beverages & snacks  Are available in the Water Lounge, and fresh-squeezed juices, smoothies, salads or sandwiches can be purchased from our Organic Cafe. If you would like to bring in wine or champagne (two drink maximum per guest) to celebrate a special occassion please email events@gjspa.com (we do not allow beer or hard liquor at the spa).

Water Lounge  With a service of $100 or more, guests can enjoy a complimentary Water Lounge experience for two hours. With a service under $100, guests may purchase a Water Lounge pass for $55, except on the weekend.

Party Bookings  We welcome weddings, baby and birthday showers, parties and fundraisers. Please book in advance. A gratuity of 20 percent is added to the service total for parties of five or more. To book, please email events@gjspa.com or call us at 212.505.3185.

Weekends On Saturdays and Sundays, 90-minute massage is not available.

 

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